Measure The Success Of Your Business Through Customer Satisfaction

Posted by Ross Lauder

01 September

In my last blog, I looked at the KPIS that really matter, and how you can measure the performance of your digital marketing strategy with the leads you generate, qualify and convert into customers. Here, I look at another important KPI you need to measure in order to assess the quality of the products or services you provide: customer satisfaction.

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Topics: customer experience, measuring customer satisfaction, inbound marketing KPIs, CSAT score, net promoter score, customer satisfaction KPIs


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