I recently visited a friend of mine, who is a plumber, and was surprised to find that the taps in his bathroom, and his kitchen, were leaking. We’ve known each other long enough that I didn’t have to beat around the bush in asking, so I put it to him that it seemed strange that someone in his line of work would have less than perfect plumbing. His response may come as no surprise to many of us. He was too busy tending to customers that he doesn’t have the time to look after his own fixtures and fittings. Sound familiar?
Every inbound agency wants to grow, but with that growth comes the need to find the right people to help you achieve the success you are aiming for. Those people need to not only fit into your agency culture, but bring the right level of skill, know-how and expertise to the table, and finding them, let alone onboarding them, can be a tough HR headache you don’t always have time for.
Your company is going to have a culture whether you want it or not, so you may as well make it a great one. Bad company culture leads to disaffected team members, fast turnover of staff, and a general lack of enthusiasm for the job at hand. That not only leads to a bad working environment, but ultimately to poor performance. If team members don’t feel they are part of something great, it will show in what they produce. That way lies unhappy customers or clients.